10 Year guarantee
From the moment your Penicuik products are installed, you are covered by our guarantee, and in the unlikely event of a fault developing we will repair or replace any Penicuik product free of charge.
The 10-year insurance-backed guarantee is provided by GGFi, a leading provider of Insurance Backed Guarantees on behalf of the home improvements industry and has built an immense reputation by providing peace of mind to home improvement customers.
More information about GGFi is available here: www.ggfi.org.uk.
Additional insurance for extra peace of mind
Because we love to see a perfect set of doors and windows, in addition to our standard guarantee, for a small price, we also offer extra insurance.
The Penicuik Replacement Service is for those occasions you just can’t predict, such as a storm, fire, flood or even break-in. As well as acting as an extension to our ten-year guarantee the additional service also means that if anything happens to your Penicuik buys we’ll immediately have a complete and immaculate replacement product fitted. For example if a tile falls off a neighbour’s roof and smashes a chips a window or a burglar damages your door, just one phone call and our experts will be there with a replacement for you.
When you’re covered by us you can make use of our service as often as you need to. We’re quick and have no hidden clauses: That means there’s no quotes needed, forms to complete or excess or call-out fees to pay. And, to top it all we even have a no-claims bonus!
Give yourself additional peace of mind with the Penicuik Replacement Service now.
The Penicuik service promise
Our service promise means we provide a service that is the envy of our competitors. Simply put, we aim to make the entire process as stress-free as possible for our customers.
Survey
- A designer will visit you to establish what you require to create the look you're after.
- If you decide to buy from Penicuik an expert surveyor will carry out a detailed survey and prepare an individual report.
- You will be given plenty of opportunity to ask any questions you may have throughout the preparatory process.
- Once you have approved the designs and agreed to the surveyor's report, your exact specifications are sent to our factory for production to start – and installation can commence on a date agreeable to you.
Quality
- We use the most sophisticated techniques to create precision products of distinction.
- State-of-the-art technology ensures security, beauty and precision.
- Through years of continual dedication we have developed our products to set new standards in design without compromising technical excellence.
Installation
- Our expertly-trained Master Installers will carry out the work with the minimum of inconvenience, observing the latest health and safety regulations.
- The only difference we'll make is the one you asked for – we won't leave you with debris, mess or half-finished work.
- We offer an optional comprehensive insurance-backed 10-year guarantee on product, installation, sealed units and hardware.
