Guarantee

Service promise

We are able to provide a service that is the envy of our competitors. From our initial no pressure sales visit to the finest installation standards we take pride in everything we do.

Guarantee

From the instant your Penicuik products are installed you are covered by our insurance backed 10-year guarantee. In the unlikely event of a fault developing we will repair or replace any Penicuik product free of charge.

Survey

You are individual, and so is your home - that's why we take the time to find out exactly what you want and then make sure that you get it.

  • Firstly, a designer will visit you to establish what you require to create the look you're after.
  • Then, one of our expert surveyors will carry out a detailed survey and develop an individual report.

As you can see, you have plenty of opportunity to ask any questions you may have throughout the preparatory process.

  • Once you have approved the designs and agreed to the surveyor's report, your exact specifications are sent to our factory and production starts, it's at this stage that we'll agree on a convenient installation time for you.

Quality

Quality is paramount - the quality of our service and the quality of our products. We use the most sophisticated technology to create precision products of distinction.

  • State-of-the-art technology ensures security, beauty and precision

Through continual dedication over the years we have developed our products to set new standards in beauty without compromising technical excellence.

  • Awarded ISO 9002 for the integrity of company procedures by the British Standards Institute

Installation

With thousands of happy customers whose homes have been transformed by our successful installations, we really know our stuff.

  • Our expertly-trained installers will carry out the work with the minimum of inconvenience, observing the latest health and safety regulations.

The only difference we'll make is the one you asked for - we won't leave you with debris, mess or half-finished work.

  • We offer a comprehensive insurance backed ten year guarantee on product, installation, sealed units and hardware
  • Every installation is inspected on completion to ensure unrivalled quality