we've listed the most frequently asked questions by our customers when considering making a purchase.
If you would rather talk to somebody about your requirements, please call 0800 51 5000 or fill in our
request form, and we'll call you back.
Doors
What are the steps to get replacement doors fitted?
What are the steps to get replacement doors fitted?
- Choose your own style from our extensive range of Residential , Composite , French and Patio doors. Choose colours, glass, accessories and finishing touches to enhance your home and suit your budget
- Simply call us free on 0800 51 5000 or complete the online form and we'll arrange a suitable time for one of our consultants to visit you. They'll offer you expert advice on all our doors, with no commitment and no pressure
- Get the best value quote from us with a clear, written cost on any doors from our range and the special offers available to you. Ask your consultant about the different payment options available through our Platinum Lifestyle Account.
- Let our Master Installers transform your home. Installation is stress free as we take care to minimise dust and disruption before leaving your home as good as new. Our team remove your old doors before installing and sealing your new doors into place. You can then inspect the improvements to your home.
- Satisfaction is guaranteed with a 10-year warranty on all of our doors and other home improvement products. And unlike some warranties, ours is fully transferable if you decide to move house. Our customer support team is also here to help with any concerns you may have with your doors after installation.
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Can I get a quote online?
Can I get a quote online?
Because every Penicuik double-glazing unit and door is designed and manufactured to your specific property it is impossible for us to give on line quotes.
At Penicuik we take pride in our attention to detail and like the opportunity to sit with you and talk you through the many styles and designs that are available for your home.
x CloseCan I get finance for my purchase?
Can I get finance for my purchase?
Yes you can!
At Penicuik we believe that making huge improvements to your home shouldn't leave you facing a huge bill! So whether you're looking for double glazing, conservatories, doors or roofline products, with Penicuik you can spread the cost over monthly payments to suit your budget. We're usually able to give you a decision within 24 hours and our flexible repayments mean that you can raise and lower your payments as suits your circumstances.
To find out more about our credit services, please contact us.
x CloseWill my order be made to measure?
Will my order be made to measure?
Yes all Penicuik double-glazing units and doors are measured and manufactured specifically to be installed beautifully into your home.
Our Sales Consultant will sit with you and take the time to understand what it is exactly that you want from your installation.
x CloseHow long will the appointment last?
How long will the appointment last?
Because every order we manufacture is designed specifically to suit your property and what you want each appointment time will vary, however the average length of an appointment is normally 1 hour.
Our experienced Sales Consultants will take the time to listen to you and find out exactly what it is you are looking for, he will then use his knowledge and experience to discuss with you the most suitable options.
x CloseHow long can I expect to wait from placing my order to my order being installed?
How long can I expect to wait from placing my order to my order being installed?
Penicuik offer an express delivery system if required. This means that you could have your new double-glazing units and doors installed within 10 days* subject to the complexity of the order and product type.
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Can I spread the cost of my order?
Yes of course, our Platinum Lifestyle account offers you the opportunity to spread the cost of your payments. Our Sales Consultants will be able to explain the different options available to you.
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